Delivery & returns

Shipping within the EU

We process your order within 1–2 business days. If you pay by bank transfer, processing starts once your payment has arrived. We don’t ship on weekends or public holidays.

Delivery normally takes 5–7 business days. Shipping is free to every EU country, and all prices already include VAT.

In busy periods — for example just before the ski season — shipping can take a few days longer. If your order will be noticeably delayed, we let you know by email or phone.

Shipping outside the EU

We ship outside the EU on request. Choose your country at checkout and send your order as an inquiry — we reply with the shipping cost, and you decide whether to go ahead. No payment is taken online.

Our prices include EU VAT. Orders shipped outside the EU are invoiced without EU VAT, but your country may charge import taxes, customs duties or other fees. These are paid by you.

Questions about shipping to your country? Write to info@ski-simulator.com.

Order confirmation and delivery

You get an order confirmation by email straight after you order. We then contact you personally to arrange the delivery. If you have an account, you can also see your order under My account › Orders.

If your delivery arrives damaged

Please check the boxes when they arrive. If the packaging is visibly damaged, note it on the carrier’s delivery receipt before you sign.

If something is damaged, take photos, keep all packaging and parts, and report it to us within 7 days of delivery at info@ski-simulator.com or +386 59 120 840 with your order number. We handle the claim with the carrier and arrange a repair or replacement. Reporting quickly helps us settle the claim; it does not limit your statutory rights.

Returns

You can cancel your purchase or return your order within 14 days of receiving it, without giving a reason.

1. Contact us by phone at +386 59 120 840 or by email at info@ski-simulator.com, with your order number.
2. We confirm the cancellation and send you a return form.
3. Send the goods back with the return form. The return shipping is paid by you — for a machine, the terms of service give the estimated cost.

We refund your payment within 14 days of receiving your cancellation, using the payment method you paid with. We may wait until the goods are back with us or you have shown that you sent them. Please pack the machine safely — the original packaging is best.

Training videos can’t be returned once you have started streaming them. The full rules and the model withdrawal form are in our Terms of service.